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Patients & Visitors

Patient & Visitor Information

Thank you for choosing University Medical Center New Orleans for your health care needs. Here you can find information to prepare for an appointment or hospital stay, learn about billing and financial assistance, view directions and maps of our new campus, see guidelines for visitors and learn more about amenities at our new campus.

While you are a patient at University Medical Center, your family and friends can call you through the operator by dialing 504.380.0971. If they know your room number, they can dial 504.702.5555 and they will be prompted to enter the four-digit room number. For example, if you are staying in room 6324, they would dial 6324 following the prompt.

Room numbering

Patient units are located in the three, color-coded Patient Towers. Tower 1 is Orange, Tower 2 is Green and Tower 3 is Purple.

The room numbering system at University Medical Center is organized such that:

  • The first number is the FLOOR number
  • The second number is the TOWER number
  • The next two digit number is the patient ROOM number

Using this system, Room 6324 is the sixth floor of Tower 3 in room 24.

Prescription Hotline

Call our Prescription Hotline at 504.702.5124 for refills of your existing medications.

Tobacco-free campus

To maintain a healing environment, University Medical Center is a smoke-free campus. Please refrain from smoking, vaping, or using or using any form of tobacco on our campus including grounds, buildings and parking areas. If you are a patient, please let your nurse know if you are having problems with not being able to smoke. A nicotine patch can be prescribed by your physician while you are in the hospital. If you want to quit smoking, we offer free adult counseling sessions for all patients. Call our smoking cessation coordinator at 504.702.5178.

Safe Haven

University Medical Center is a Safe Haven site for babies. If you are unable to care for your baby and the baby's well-being is in danger, you can bring the newborn up to 60 days old to our hospital or any emergency designated facility or Safe Haven site.

By leaving the baby in the care of an employee at a Safe Haven facility, parents can give up custody of the newborn with no questions asked.

Parents do not have to give their name or any other information. Safe Haven employees keep everything confidential. Parents can call 1.800.CHILDREN (1.800.244.5373) to learn about their parental rights or anonymously give medical information about their baby to be used for adoption purposes.

Learn more about the Safe Haven Law in Louisiana.

Patient & visitor resources

For a list of mental health resources in the community, please click here to visit the Behavioral Health section of our website.

Patient Guide

This bereavement and resource guide contains helpful information for your stay at University Medical Center New Orleans.

This pamphlet is offered to help guide you through some of the steps to be taken following the loss of a loved one.

Learn what to do before and after surgery to prevent infections.


UMCNO will provide exceptional patient-centered care and a world-class academic experience through advanced research, leading technology and innovation.


UMCNO will be a leading world-class academic medical center and the destination of choice for exceptional healthcare.